Question 1

What to expect during your first appointment?

Accepted Answer

Before your first appointment, we ask that you complete an intake/health history form. We recommend filling out the forms online prior to your visit. If you are unable to do so, please arrive 10 minutes early to allow enough time to complete them before your session begins. The intake form provides us with important information about your current and past health, including injuries, surgeries, and other medical conditions, enabling us to provide you with the best possible care.

During your appointment, your massage therapist will review your health history, ask additional questions, and perform any necessary assessments to determine your primary areas of concern. This ensures your treatment is tailored and focused for optimal results. All information provided in your health history and during your session is kept strictly confidential.

Question 2

Is my payment information secure?

Accepted Answer

We use Jane App to handle all transactions and information collection, including credit card payments. All payment details are securely processed within Jane App, ensuring our website remains completely separate from the payment process.

Question 3

Cancellation & Late Appointment Policy

Accepted Answer

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

•	Cancellation Fee: Missed appointments or late cancellations will be subject to a fee equal to 50% of the treatment cost.
•	Late Appointment Fee: If you arrive late, you will be charged the full fee for the scheduled session, even if the treatment time is shortened. 
           o Example: If you book a one-hour session but arrive 30 minutes late, you will receive treatment for the remaining 30 minutes but be charged for the full hour, as your therapist was waiting for you during the scheduled time.
           o If you arrive with less than 15 minutes remaining in your appointment, the session will be cancelled and you will be charged the full amount, as meaningful treatment cannot be provided in that time.

Before making a reservation, please review our list of services and select the option that best suits your needs. Our cupping therapy (decided in consultation with your therapist based on your current condition) is included in any massage session of one hour or longer, at no additional cost.

Question 4

What to wear to your appointment?

Accepted Answer

You can wear whatever makes you most comfortable. Before your massage, your therapist will discuss the areas you’d like to focus on. Massage gel is usually applied directly to the skin, but if you prefer, your therapist can perform the massage over clothing.

Question 5

Insurance & direct billing

Accepted Answer

Please note that we do not offer direct billing at this time. An official receipt will be sent to your email after your treatment, which you may submit to your insurance provider for reimbursement.

Question 6

Recommended frequency for massage therapy

Accepted Answer

The ideal frequency depends on your body, posture, previous injuries, and individual needs. After assessing you, your therapist can recommend a personalized treatment plan tailored to your goals.

Question 7

How massage therapy can help you?

Accepted Answer

Massage therapy can help reduce pain and tension, ease headaches, lower stress and anxiety, increase flexibility, improve circulation, promote better sleep, and boost your overall sense of well-being.

Question 8

Can I get a massage while pregnant?

Accepted Answer

Yes, massage therapy is safe during pregnancy. All of our therapists are trained in prenatal massage. Be sure to let your therapist know before your session so your treatment can be adjusted appropriately.

Contact Us